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More than 50 train services are between half an hour and 119 minutes late every day in Britain, industry figures show.
Office of Rail and Road (ORR) data analysed by the Press Association reveals that 5,250 trains were late from July to September 2015.
The figures – which amount to an average of 57 trains running significantly late each day – do not include trains that ran more than two hours late.
The Caledonian Sleeper was the worst operator, according to the data
The data shows the worst operator was the Caledonian Sleeper, which runs overnight services between London and Scotland.
Some 3.7% of its services suffered disruptions of between 30 and 119 minutes.
Transport generic train movement. Rail travel southeast London.
First Hull Trains had 2.7% of its services running late, while Virgin Trains East Coast had 2.6% running late. Grand Central had 2% of its services delayed.
James MacColl from the Campaign for Better Transport said “far too few” passengers understand when they are due to be compensated for late running services.
“With record numbers of people now relying on the railways – and technology like electronic tickets becoming more widespread – this needs to change,” he said.
“With big investment going into the railways, it’s also essential that the whole industry works together to minimise disruption and keep the trains running on time.”
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Rail Minister Claire Perry said: “We are investing record amounts in our railways to make journeys better for passengers, and the rail industry must ensure their customers receive the best possible service at all times.
“This includes making sure the network is robust and that delays caused by planned works are kept to a minimum.
“If passengers are hit by significant disruption, we do have a generous compensation scheme and we are working with the ORR to make sure that the claim process is quick and hassle free.”
The Rail, Maritime and Transport union described the figures as “shocking”, adding that staff and fleet shortages coupled with “chronic under-investment in infrastructure” has led to major delays.
A spokesman for the Rail Delivery Group, which represents train operators and Network Rail, said timetables are a “promise to passengers”.
“Train operators and Network Rail are working hard together every day to deliver a better, more punctual railway and to give people better information when things do go wrong,” he said.
“The rail industry has cut the number of incidents causing delays every year, but a busier network means that incidents can have a greater knock-on effect.”
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